Survey

Constantly Pursuing Our Goal

Dear Valued Customer,

Please complete the information request form below with as much detail as possible.  This will help us determine how well we are performing, and to improve in the future, we appreciate your time in completing the customer survey.

Information provided by you, the customer, will not be shared or sold to anyone. All results will be kept confidential.

Thanks for your continuous support!

  • SURVEY QUESTIONS

  • Enter a check mark following the score which best describes our customer service on each of the following dimensions.
    • 5 = Excellent customer service - the best of all suppliers.
    • 4 = Good customer service - better than most suppliers.
    • 3 = Fair customer service - average customer service.
    • 2 = Poor customer service - less than most suppliers.
    • 1 = Unsatisfactory customer service - lowest of all suppliers.

  • Communications

    1. How well do our employees communicate with you in both written and oral form?


  • Delivery

    2. How well do we satisfy your delivery requirements?


  • Quotations

    3. How well do we respond to your requests for quotations (RFQ's) and convey concise and useful information?


  • Sales Personnel

    4. How important a resource are our sales personnel to you?


  • Technical Support

    5. How important a resource are our technical support to you?


  • Quality

    6. How well do our services satisfy your expectations?


  • Packaging

    7. How well do our services satisfy your expectations?


  • Customer Service

    8. Overall Customer Service Grade

Production Machining Division

Manitowoc Tool and Machining, LLC 
4211 Clipper Drive
Manitowoc, WI 54220
Phone: (920) 682-8825
Toll Free: 855-243-2569
Fax: (920) 682-4299

Warehouse: Shipping/Receiving

Manitowoc Tool and Machining, LLC
1210 S. 41st Street
Manitowoc, WI 54220
Phone: (920) 682-8825
Fax: (920) 682-4299

 

Production Stamping Division

Manitowoc Tool and Manufacturing, LLC
4330 Expo Drive
Manitowoc, WI 54220
Phone: (920) 686-8237
Fax: (920) 686-8237
Website: www.mantoolmfg.com