Customer Survey - Constantly Pursing Our Goal

Dear Valued Customer,

Thanks for your continuous support!

At Manitowoc Tool & Machining we constantly pursue one goal: to deliver excellence in people, quality and performance. We realize we cannot be successful unless you are successful!

To determine how well we are performing, and to help us improve in the future, we would appreciate your time to complete the customer survey below. Information provided by you, the customer, will not be shared or sold to anyone. All results will be kept confidential.

Again, thanks for your opinions and continued business!

Please complete the information request form below with as much detail as possible. Fields that have an (*)asterisk in front of them have to be completed. If a given field does not apply in your case...please enter N/A in that mandatory field. 

GENERAL INFORMATION  *Company Name: *Your Name: *Your Title: *Your Email Address: *Confirm Email Address: *Phone Number: (please include extension with the phone number if necessary) Fax Number: *Company Street Address: *City: *State: Select AL AK AZ AR CA CO CT DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY ---- AB BC DC MB NB NF NS NT ON SK PE PQ YU *Zip Code: SURVEY QUESTIONS Using your left mouse click enter a check mark following the score which best describes our customer service on each of the following dimensions. 5 = Excellent customer service - the best of all suppliers. 4 = Good customer service - better than most suppliers.  3 = Fair customer service - average customer service.  2 = Poor customer service - less than most suppliers.  1 = Unsatisfactory customer service - lowest of all suppliers.    1.  Communications    How well do our employees communicate with you in both written and oral form?    Courteousness  1 2 3 4 5     Knowledge     1 2 3 4 5     Clarity   1 2 3 4 5     Responsiveness  1 2 3 4 5     2.  Delivery    How well do we satisfy your delivery requirements?    Meeting Schedules  1 2 3 4 5     Quoted Lead Time     1 2 3 4 5     Accommodating Special Needs 1 2 3 4 5     Communicating Problems 1 2 3 4 5     3.  Quotations    How well do we respond to your requests for quotations (RFQ's) and convey concise and useful information?    Clarity 1 2 3 4 5     Responsiveness 1 2 3 4 5     Value 1 2 3 4 5     Terms and Conditions 1 2 3 4 5     Helpful Information 1 2 3 4 5     4.  Sales Personnel    How important a resource are our sales personnel to you?    Helpfulness 1 2 3 4 5     Knowledge 1 2 3 4 5     Visit Frequency 1 2 3 4 5     Integrity 1 2 3 4 5     5.  Technical Support    How important a resource are our technical support to you?    Expertise 1 2 3 4 5     Problem Solving 1 2 3 4 5     Responsiveness 1 2 3 4 5     6.  Quality    How well do our services satisfy your expectations?    Meeting Specifications 1 2 3 4 5     Consistency 1 2 3 4 5     Documentation 1 2 3 4 5     Communication 1 2 3 4 5     7.  Packaging    Score 1 2 3 4 5     8.  Overall Customer Service Grade    Score 1 2 3 4 5   9.  Comments    C A P T C H A This question is for testing whether you are a human visitor and to prevent automated spam submissions. Cannot read the image? Click here to get a new one. * Please enter the code exactly as it appears above