4211 Clipper Drive, Manitowoc WI 54220 • Phone: 920-682-8825 • Toll Free: 855-243-2569
Manitowoc Tool & Machining,parts fabrication,auxiliary power, housing, gear boxes, hydraulic manifolds, heavy truck, medium trucks, construction, agriculture, mining, ITAR/EAR Compliant

Customer Survey


At Manitowoc Tool & Machining we constantly pursue one goal: to deliver excellence in people, quality and performance.

We realize we cannot be successful unless you are successful!

Survey

Constantly Pursuing Our Goal

Dear Valued Customer,

Please complete the information request form below with as much detail as possible. Fields that have an (*)asterisk in front of them have to be completed. If a given field does not apply in your case…please enter N/A in that mandatory field.

* Required Fields

*Company Name:

*Your Name:

*Your Title:

*Your Email:

*Phone Number:

Fax Number:

Please leave this field empty.

*Company Address:

*City:

*State:

*Zip Code:

SURVEY QUESTIONS

Enter a check mark following the score which best describes our customer service on each of the following dimensions.

5 = Excellent customer service - the best of all suppliers.
4 = Good customer service - better than most suppliers.
3 = Fair customer service - average customer service.
2 = Poor customer service - less than most suppliers.
1 = Unsatisfactory customer service - lowest of all suppliers.


1. Communications - How well do our employees communicate with you in both written and oral form?

Courteousness
12345
Knowledge
12345
Clarity
12345
Responsiveness
12345


2. Delivery - How well do we satisfy your delivery requirements?

Meeting Schedules
12345
Quoted Lead Time
12345
Accommodating Special Needs
12345
Communicating Problems
12345


3. Quotations - How well do we respond to your requests for quotations (RFQ's) and convey concise and useful information?

Clarity
12345
Responsiveness
12345
Value
12345
Terms and Conditions
12345
Helpful Information
12345


4. Sales Personnel - How important a resource are our sales personnel to you?

Helpfulness
12345
Knowledge
12345
Visit Frequency
12345
Integrity
12345


5. Technical Support - How important a resource are our technical support to you?

Expertise
12345
Problem Solving
12345
Responsiveness
12345


6. Quality - How well do our services satisfy your expectations?

Meeting Specifications
12345
Consistency
12345
Documentation
12345
Communication
12345


7. Packaging - How well do our services satisfy your expectations?

Score
12345


8. Overall Customer Service Grade

Score
12345


Comments

To determine how well we are performing, and to help us improve in the future, we appreciate your time in completing the customer survey. Information provided by you, the customer, will not be shared or sold to anyone. All results will be kept confidential.

Thanks for your continuous support!